Shipping policy

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Thank you for ordering from Brown’s Market! This page explains our shipping policies to help ensure your order arrives quickly and smoothly.

Order Processing Time

  • Orders are typically processed within 1 business day.
  • “Processing” refers to the time required to prepare your order for shipment; it does not include transit time.
  • Processing times may be longer during holidays or high-volume periods.
  • Orders placed after 11:00 AM EST may begin processing the following business day.

Shipping Time & Costs

Your shipping method and cost are based on your delivery state.

Free Shipping on Orders of $100 or More
Orders of $100 or more per delivery address automatically ship free. No code needed.

Standard Shipping: $10.00

  • Available in states within our UPS Ground delivery zone
  • Delivery Time:
    • Perishable items: 2 business days
    • Non-perishable items: Up to 5 business days

Expedited Shipping: $20.00

  • For states outside our Ground delivery zone, so perishable items arrive fresh
  • Delivery Time: 2 business days
  • Service Area: Contiguous U.S. (lower 48 states)

Shipping Restrictions

We currently ship only to the contiguous United States (lower 48 states).
We do not ship to:

  • P.O. Boxes
  • APO/FPO military addresses
  • U.S. Territories
  • Hawaii or Alaska

Delivery Delays

Delivery times are estimates. Brown’s Market is not responsible for delays caused by:

  • Weather issues
  • Natural disasters
  • Carrier delays
  • Incorrect, incomplete, or missing address details (e.g., apartment/suite/floor numbers)

If there’s a significant delay, we will do our best to notify you and assist in resolving the issue.

Missing or Lost Packages

If tracking shows your package as delivered but you have not received it, or if it becomes lost in transit, please contact us within 24 hours of the expected delivery date. We will work with the carrier to investigate.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Tracking may take up to 12 hours to show updates.
You can track shipments at www.ups.com.

Perishable Shipping

Our pies and other perishable items are baked to order and packed using:

  • Insulated containers
  • Ice packs or cold-retention materials

Perishable items ship Standard when your address is within our UPS Ground delivery zone. Addresses outside that zone ship Expedited to make sure your order arrives fresh.

Some items, like our gourmet pretzel gifts, are shelf-stable and ship separately from our bakery items.

Important:
It is the customer’s responsibility to ensure someone is available to receive perishable shipments. Brown’s Market is not responsible for spoilage caused by unattended deliveries.

Saturday Delivery

Saturday delivery may be available depending on the carrier and location. Availability is not guaranteed.

Order Changes & Cancellations

Because many of our products are perishable, we cannot accept cancellations or changes once an order has been processed.

International Shipping

We do not currently offer international shipping.

Holiday Shipping

Thanksgiving: Order by Friday, November 20 for delivery before Thanksgiving (Thursday, November 26). Orders placed after the cutoff will ship as soon as possible but are not guaranteed to arrive before the holiday.

Processing and delivery times may be longer during major holidays. We recommend ordering early.

Contact Us

If you have questions about your order or our shipping policy, please contact us: